How to write complaint letters that work :
Westheimer, Patricia H.
How to write complaint letters that work : A consumer's guide to resolving conflicts and getting results / Patricia H. Westheimer and Jim Mastro. - Singapore : S.S. Mubaruk & brothers, c1994. - 247 p. : ill. ; 22 cm.
981-3046-32-5
Marketing--Customer complaints.
Prof. 658.812 W529 1994
How to write complaint letters that work : A consumer's guide to resolving conflicts and getting results / Patricia H. Westheimer and Jim Mastro. - Singapore : S.S. Mubaruk & brothers, c1994. - 247 p. : ill. ; 22 cm.
981-3046-32-5
Marketing--Customer complaints.
Prof. 658.812 W529 1994