TY  - BOOK
AU  - Baker,Richard H.
TI  - Serve yourself: the internal customer 
SN  - 0874251656
U1  - Prof. 658.812 B167 1992 
PY  - 1992///
CY  - Amherst, Mass.
PB  - Human Resource Development Press, Inc.
KW  - Customer services
KW  - Employees
KW  - Training of
KW  - Organizational behavior
KW  - Total quality management
N1  - Includes bibliographical references (p. 197-198)
ER  -