TY  - BOOK
AU  - Timm, Paul R.
TI  - 50 Powerful ideas you can use to keep your customers
SN  - 981-3046-11-2
U1  - Prof. 658.812 T584 1993 
PY  - 1993///
CY  - Singapore
PB  - S.S. Mubaruk and Brother Pte Ltd.
KW  - Customer services - Management
KW  - Supervisor of employees
KW  - Consumer satisfaction
ER  -