TY  - BOOK
AU  - Baker, Richard H. 
TI  - Serve yourself : customer service from the inside out 
U1  - Prof. 658.812 B167 1992 
PY  - 1992///
CY  - Amherst, Massachussettes : 
PB  - Human Resource Development Press, 
KW  - Human resource development
ER  -