TY  - BOOK
AU  - Axelrod, Alan
AU  - Holtje, Jim
TI  - 201 ways to say no gracefully and effectively : / 
SN  - 0-07-006219-6
U1  - 158.2 A969 1997 
PY  - 1997///
CY  - New York : 
PB  - McGraw-Hill, 
KW  - Assertiveness (Psychology)
KW  - Assertiveness (Psychology) - Problems, exercises, etc.
KW  - Interpersonal Communication
ER  -